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SHIPPING AND RETURN INFORMATION

HOLIDAY SHIPPING TIPS 

Carrier Delays
Get your holiday order in early! UPS and FedEx have advised to expect shipping delays this season for orders placed after 11/29. They advise to order no later than 12/8 in order for treats to arrive by Christmas.

Order now, keep your treats fresh
All cookies, including Moravian Cookie Thins, Shortbread, Soft Baked Cookies, and Oatmeal Cookies, will be fresh well into the New Year. Moravian Sugar Cake has a shelf life of 10 days from shipment, and it freezes incredibly well. Just thaw when you’re ready to eat or give as a gift! Lovefeast Buns, Devonshire Coffee Cake and Grandpa Coffee Cake have a shelf life of 7 days from the ship date. These treats can also be frozen and thawed when ready to eat.

SHIPPING POLICY

We offer FREE ground shipping on all orders of $50 or more! Orders must hit the $50 minimum after any discount codes have been applied in order to qualify for free shipping. This applies to all direct ground shipping within the continental United States only. If you're shipping to multiple addresses, please note that this rate is applied on a per-address basis. Each shipping address must meet the $50 minimum in order to be eligible.  

Ground shipping orders under $50 will be charged a flat rate of $9.99 or $11.99 (depending on the the state). Orders with expedited shipping will be custom calculated at checkout depending on amount and location.

We ship via FedEx Ground or USPS, and transit times vary depending on destination and weather. All orders are scheduled to ship one business day from the date of receipt (inventory permitting). NOTE: Business hours are Monday through Friday from 8am to 5pm Eastern Standard Time. Standard deliveries are only made on weekdays.

Standard delivery via ground service typically takes 1-6 Business Days. If you wish, expedited service such as 2 Day (delivery within 2 Business Days), Next Day (delivery within one Business Day) are available for an additional charge.

If shipping to Canada or an APO address, please place your order by phone at 877.339.3974. Business hours are Monday through Friday, 8am to 5pm EST.

We are unable to ship to PO box addresses.

For further shipping policy questions, call us at 877.339.3974.

RETURN POLICY

We guarantee that our baked goods are freshly made with only the highest quality ingredients. If you are not satisfied with your goodies, please call us at 877.339.3974 within 30 days of receiving your order to return uneaten items and receive a refund.

For non-food items, we allow returns within 30 days of order receipt as long as all tags and packaging are intact. Shipping costs will not be refunded and return shipping will be the responsibility of the buyer.