FREQUENTLY ASKED QUESTIONS
To create an account, add an item to your shopping cart. Then, click the “view cart” button that’s located underneath the “add to cart” button. Select “New Customer Checkout” to create your account.
We encourage you to place your holiday order early to avoid shipping carrier delays. All cookies, including Moravian Cookie Thins, Shortbread, Soft Baked Cookies, and Oatmeal Cookies, will be fresh well into the New Year. Moravian Sugar Cake has a shelf life of 10 days from shipment, and it freezes incredibly well. Just thaw when you’re ready to eat or give as a gift! Lovefeast Buns, Devonshire Coffee Cake and Grandpa Coffee Cake have a shelf life of 7 days from the ship date. These treats can also be frozen and thawed when ready to eat.
Our products are baked with or may contain traces of Almonds, Cashews, Coconut, Eggs, Hazelnuts, Macadamia Nuts, Milk, Peanuts, Pecans, Pine Nuts, Soy, Walnuts and Wheat. For many products, the exact ingredients will be available as a secondary image on the item page. If you have product-specific questions, please call us toll-free at 877.339.3974 or email us at email@example.com.
Orders are shipped within one to two business days from the date of receipt (inventory permitting). Business hours are Monday through Friday from 8am to 5pm Eastern Standard Time. Orders placed before 12pm EST will ship same day, or the next business day. Orders placed after 12pm EST will be shipped the following business day.
To edit your Dewey’s account information click on the icon in the top right corner of the page. If you have forgotten your password, click the "recover password" link. If you know your password, Enter your username and password and click the “Sign In” button. By default you will be redirected to your account page. Any editable profile information will be available for you to change. After you edit the necessary fields, click the “Save” button.
If you opted-in for email communications, refer to the bottom of the last email communication we sent. At the bottom of every email there is an opt-out link offered. Upon clicking on that link, you will be automatically removed from our email communications list.
If you forgot your password click here to recover it. If you have forgotten your email, you must create a new account.
Security is of the utmost importance to our customers and we are committed to your security and privacy when shopping online. We use state-of-the-art software to encrypt your credit card numbers and personal information automatically while they are in transit over the Internet, preventing a third party from viewing this information. We use GoDaddy’s Secure Ordering as our Internet Security Provider to ensure that your information is safe. We promise to protect information about our customers from being viewed by a third party including within our customer service office. If you have questions, comments or concerns regarding your safety, please feel free to contact us toll-free at 877.339.3974 or email us at firstname.lastname@example.org.
To track an order you’ve placed online log into your account and click on “view orders”. There you can track past shipments as well as check on status of current orders you have placed. Please note it takes up to 48 hours for orders to be processed into our system. If you have questions about your order, please call us toll-free at 877.339.3974 or email us at email@example.com.
We are unable to ship to PO boxes or FPO addresses. We apologize for any inconvenience.
We do not offer pre-ordering on our website. We apologize for any inconvenience.
Yes, you may ship to multiple locations in one order. Add all desired items to your cart. In your cart, you'll see red text that says "Ship to multiple addresses?". Check the box next to this text, and you'll be promoted to enter each address.
Please call 877.339.3974, and our customer service team will make every effort to apply changes to your order before it ships.
Please visit our shipping page to learn more.
In your cart, you’ll see a box to write a gift message on the upper right of your screen.