Get In Touch

Dewey's Bakery Offices

Be sure to check the FAQ's at the bottom of this page to see if we can answer your question now! If not, please use the form on this page, or email us at orders@deweys.com.

Triad Bakery Locations

To reach our local Winston-Salem and Greensboro bakeries, please email cake@deweys.com.

Donation Requests

To request a donation for your group or organization, please fill out and submit this online donation request form.

Frequently Asked Questions

How do I cancel or change my order?
Using the buttons at the bottom of your confirmation email, customers can edit or cancel their own order for up to 1 hour after the order is placed to correct any issues. If more than one hour has passed, please contact us at orders@deweys.com for any changes.
If you placed one order to ship to multiple addresses, we're not able to offer the ability to edit or cancel your own order. We apologize for any inconvenience.
Please note: we're not able to make any changes to orders that have already been fulfilled.
I’ve placed an order. How do I track my order?
To track an order you’ve placed online log into your account and click on “view orders”. There you can track past shipments as well as check on status of current orders you have placed. Please note it takes up to 48 hours for orders to be processed into our system. If you have questions about your order, please call us toll-free at 877.339.3974 or email us at orders@deweys.com .
Can I ship to multiple locations in one purchase?
Yes, you may ship to multiple locations in one order. Add all desired items to your cart. In your cart, you'll see red text that says "Ship to multiple addresses?". Check the box next to this text, and you'll be promoted to enter each address.
How can I add a gift message to my order?
In your cart, you’ll see a box to write a gift message on the upper right of your screen.
How long will it take for my order to be delivered?
Standard delivery via ground service typically takes 1-6 Business Days. If you wish, expedited service such as 2 Day (delivery within 2 Business Days), Next Day (delivery within one Business Day) are available for an additional charge.
Can I pre-order to ship items in the future?
We do not offer pre-ordering on our website. We apologize for any inconvenience.
Do you ship to PO Boxes and APO’s?
We are unable to ship to PO boxes or APO addresses. We apologize for any inconvenience.
What if I forgot my user name and/or password?
If you forgot your password, click the "forgot password" link to reset it. If you have forgotten your email, you must create a new account.
Does Dewey’s use peanuts, tree nuts, soy, wheat or other allergens in your products?
Our products are baked with or may contain traces of Almonds, Cashews, Coconut, Eggs, Hazelnuts, Macadamia Nuts, Milk, Peanuts, Pecans, Pine Nuts, Soy, Walnuts and Wheat. For many products, the exact ingredients will be available as a secondary image on the item page. If you have product-specific questions, please call us toll-free at 877.339.3974 or email us at orders@deweys.com.